Agents that know what they're not allowed to do.

Repetitive, well-defined work with a clear scope — drafting a reply, pulling data from a known set of tools, qualifying a lead against fixed criteria, summarizing or logging information. Tasks that involve real judgment calls with irreversible consequences — sending money, changing a contract, anything that can't be undone — are either kept out of scope entirely or routed through a guardrail that stops the agent and asks a person first.

It stops and escalates instead of guessing. Every agent we build has a defined path for 'I don't know' — if a task falls outside what it's scoped to handle, or a guardrail check fails, the agent logs what it was trying to do and hands it to a person rather than taking a best-effort action anyway.

Guardrail checks run before an action executes, not after — the agent has to pass a defined check (allowed tools, allowed fields, allowed recipients, rate limits) before anything happens. Anything that fails that check, or falls outside the agent's defined scope, gets escalated to a human and logged rather than attempted. By default, these agents operate inside those guardrails and are not left fully autonomous — removing a guardrail for a specific action is something we'd only do if you explicitly ask for it and sign off on the risk.